In the last two weeks, we've interacted with dozens of
people at both the NAA Marketing Conference
and at the Pacific Area Newspaper Publisher's
Association Ad Forum (PANPA).
Guess what?
There's reason for cautious optimism and even when
that's not completely the case, we can certainly
rejoice in the Chinese proverb about living in
interesting times.
However, before sharing observations from these
distinct forums, it's recurring theme time:
The Key is not simply thinking or acting
differently
(both these conferences and their delegates were
awash in good ideas!!) but to make the commitment to
NOT do something you are currently doing in order to
allow the time and resources to focus on the NEW.
Or, heaven forbid, focus on more than ONE thing new?
What are you going to stop doing today???
How about some good...
...in a conversation with a major advertiser there were
several useful, interesting and tasty nuggets:
-
As you might expect, what advertising
clients seek in presentations are the audiences
delivered, what are the key segments, how are those
changing, relevant readership and circ measures, but
here's a twist - tell them about advertising "cause and
effect." (By that he meant 'what triggers will be pulled
by the advertising' or 'what story is being told' or if
an 'ad runs what action will follow?' All appropriate
questions, but we've done little to be responsive along
these lines.)
-
Here's one we hadn't contemplated -
Newspapers are in a position to deliver much of the
advertising we see in magazines far more efficiently IF
we segment, package and coordinate better.
-
Take that one step farther (yet, still
having to overcome many of the same hurdles like
coordination and sub-zip distribution) and we should
actually be able to distribute CATALOGS much better
than the U.S.P.S. Talk about a huge revenue
opportunity.
-
This is where I noticed a furrowed brow
and heard some skepticism - can we
overcome those hurdles to realize any of this
possibility?
One key comparison of note: Care to guess what
other media are spending on researching and
developing their audiences and how to best deliver
them? (This comes from the same conversation...)
Research, as a percentage of revenues equals:
Magazines - 14%
Television - 9%
Radio - 5%
Newspapers - 1%
Forget this is a newsletter from a research company -
think about how much more we should know
about our audiences and let's figure out ways to
BETTER understand both readers and advertisers. Is
there any other way we can expect to achieve all this
potential being hinted at?
Other interesting takeaways from the same
discussion...
...newspapers are not leveraging the fact many
can deliver by zip (and sub-zip) code enough.
Other targeting media (including the embryonic efforts
in the TV and cable world) are mostly at the county
level.
...when circulation is down, wouldn't it make sense to
show advertisers IF circ is growing in areas of interest
to them? Around specific stores, for example? Of
course it does, but only one paper has actually
presented this approach.
...As good as the telecommunications world has been
to us, the financial services world can be even better.
Are we positioning ourselves as experts in their world
and how we best reach the multiple segments they'll
be targeting?
...ask the same question about the health care world?
At this NAA Marketing Conference, we noticed there
were more attendees than ever who did not come from
a newspaper background. Agency, packaged goods,
even financial services backgrounds were not
uncommon. This "new blood" is good for the industry.
Internally, we've always thought the new hire
brings the best set of eyeballs to Belden - for at least
a while - and, the same can be said for newspapering.
Those new points of view are important in forcing us
to think from an increasingly customer-centric
perspective.
While there was an air of optimism unlike anything
sensed in at least 5 years, there remain several issues
clouding our horizons. The consolidation of very
important clients and the likelihood of more, really
getting a handle on how the internet is impacting
readers and behaviors, single copy sales, and the
omnipresent challenge of connecting with younger
readers all loom.
When we've suggested more research to provide
insights in to each of those challenges, everyone
seems to agree! Just know this - we can help and will
be ready when the time is right and such 'agreement'
translates in to action.
But, even without that required investment, the
disintermediation we're grappling with pales by
comparison to how it will impact other media. DO NOT
REST on that laurel, but ask, "How can we better
take advantage of it?"
A couple of quick comments from the Pacific Area
Newspaper Publisher's Association Ad Forum, then we'll
save more for our next installment:
-
We're not alone. It was remarkable how
similar the challenges being faced Down Under
resemble those in the U.S. The timing seems to be a
bit different, and in some cases, the opportunities or
internal politics more acute, but there are similarities
galore.
- For instance, the head of the Australian
Association of National Advertisers implored the
delegates to develop "better metrics" to describe their
audience vis-à-vis other media. Does that sound at all
familiar?
-
Or, the same speaker seeking more
information about ROI and advertising accountability?
- The gentleman heading up the marketing
effort for Target Australian had two principle
themes: "Be distinct or die" and "wouldn't it be a good
idea for metro and suburban newspapers to craft a
coordinated, cost effective and combined offering that
takes advantage of other media woes?" Both
excellent, yet similar points.
Don't know about you, but that is not the first time
we've heard any of that. But, it IS time to make
headway on all fronts...even more so than we
presently are.
As Tom Peters once commented to a reader telling him
he had just started one of Peters' books, "The best is
yet to come!" We say the same applies to this
newsletter and the future of our industry. And, it gets
even better - we control that better future. LET'S
MAKE IT GREAT!!