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July 2005
SDREAMING ONSCIOUSNESS
We cannot help it! Engagement after presentation
after fieldwork after conference after brainstorming
session after strategic planning retreat we encounter
oodles of ideas and notions that all seem to have
merit. Just like there's no such thing as a bad
question, maybe the same can be said of ideas?
Here's a newsletter full of 'em - you decide if any
have even a kernel of goodness ...and, heaven forbid,
how to execute against any?!
Good luck... -
It's been forever ago, but a one time Dillard's regional
manager in the southeast only somewhat facetiously
said, "...if the presentation is more than 3 ppt slides,
it's too long!" Wouldn't that make all our lives easier?
You bet. In most cases, the truly RELEVANT
information can be conveyed quickly. Who dares try
that?
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Or, this variation on that theme...for those good
clients who see dozens, or even hundreds of ppt
presentations from ALL media, why not actually
present something wonderfully unique? Arrive in
costume...create a truly interactive presentation...be
the 'buyer' and create a presentation from THEIR
pov...be the customer in a focus group and react to
the proposed ad campaign as you envision it would
really happen...something really different - though
still on point - would slay them!
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GODAWFULLY BIGTIME OPPORTUNITY - Readers
expect us to get the facts right and to rely on our ads
pretty much all the time. When you think about how
close we get to achieving this "daily miracle", it's
amazing. That's simply our minimum cost of doing
business. The standards (rightfully or wrongly)
are high. That's why mistakes should be handled in
over the top ways! How hard would it be for
someone to call back the party who was accidentally
misquoted or the advertiser with the incorrect ad and
personally apologize? Or, for us to come closer to
granting position requests regularly? Or, for us to call
every subscriber (especially those who have been
paying in advance for 5+ years!!!) to thank them and
tell them HOW MUCH they are valued! Or, to confirm
(this could be an automated, internet based system) a
private party ad worked? If it didn't, to make a follow
up offer?
The world is going to get even more technologically
advanced, accelerated and downright goofy. If you
accept that premise, see if you agree: the
organization which better harnesses their human
capital to create emotional connections
(brands) to all their audiences, is the one
which will thrive. [you KNOW that's true - what is
being done to create that future??]
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Internet Schminternet. It's real, it's here, it's going to
impact us (everyone, all media, in more ways than we
can possibly conceive of, in all facets of our lives) and
it will alter our audience relationships. Get over it and
PLAN for it in ways which fulfill our duties to all
stakeholders. Maybe this is crazy, but if Google offers
the capability to search EIGHT BILLION (8,059,044,651
the last time I checked) web sites, I'd call that a world
class case of fragmentation...something we should be
capitalizing upon. Even with "trust" down (as it is with
respect to almost everything) the newspaper and its'
web site are the #1 and #2 reach vehicle in almost
every market. We MUST build upon and exploit that
solid position.
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Regardless of the channel (and, who could argue with
the fact the Internet is the mother of all channels?)
and especially assuming the future is always
on, then content becomes an even grander
royalty! We should deliver relevant content when and
where it makes the most sense to the end user. And,
by doing so, we become even more valuable to our
advertising customers.
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Think of Flash Mobs in a positive, helpful way. Not
just using cell phones to virally assemble groups for an
event, but deploying news about concerts, events,
homework, store sales, volunteer opportunities
(whatever is relevant) via cell phones that would help
that particular audience with a vital nugget of
information. Using those few examples one might-
-- let music lovers know a local show still has seats for
an upcoming performance.
-- driver's know of 10K running event they are headed
towards that might create a delay.
-- homework reminder or even a hint of how to do it
better?
-- buyer's of a particular brand or type of merchandise
that only a "few" are left, a sale is on or the latest
shipment has arrived and as a repeat customer, there's
an incentive to buy.
-- coordinate volunteers as a part of a rescue mission
or after a tornado or to distribute the evacuation
message before an approaching hurricane.
Call these Flash News or Flash Sales
or Flash Fax, it doesn't matter, but that's how
we are going to have to eventually think of using the
internet to distribute our content. (Hint: a lot of this
will be content we are NOT distributing very well right
now, but in this future, it will have value and, best of
all, our advertisers will love this.)
Enough already...those are a few mid-summer dreams,
er, streams of consciousness. There are plenty more
where those came from. A few ready to launch at a
forward thinking, innovative newspaper near you and
then again, maybe some of these ideas are just
research engagements ready to be tested before
launch? Let's figure out right now how relevant and
ready any will be to one of your target audiences!
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