Not long ago I hurried to the airport, heading to deliver
a client presentation the next morning. While in the
airport lounge I got one of those sinking feelings
everyone is familiar with and, indeed, had left my
laptop power cord right where it belonged, plugged in
to my office power outlet.
My only recourse was to have one of my colleagues
FedEx it to me for earliest next day delivery and
assume my laptop battery and back up I carry would
suffice and we could count on the reliability of
overnight delivery.
That's exactly what happened.
Since the presentation was in a hotel meeting room, I
alerted the hotel staff, and almost exactly at 8:30 a
bellman quietly opened the door while I was speaking
and handed me the box. I opened it, plugged in the
cord and kept on speaking as if there had been no
interruption. Heck, I undoubtedly still had
several hours of battery time to spare.
And, the connection is?
It wasn't all that long ago Federal Express was
the "average" business school thesis of Fred Smith.
Now, the logistically daunting worldwide
service borders on the mundane. While I had a bit of
anxiety about my forgetfulness, my experience with
FedEx (and, to be fair, DHL, Airborne, UPS and most
companies in this space) told me not to worry about
their ability to get something to me early the next
morning.
When first launched, such deliveries were for the very
special document or package. Now, overnight
deliveries are ubiquitous and simply a way of
life and rarely given a second thought.
I don't think it a s-t-r-e-t-c-h to view the internet in
similar ways.
First of all, it strikes me as beyond unlikely we can
envision all the different ways and paths in
which the web will evolve.
We persist in treating it as a NEW MEDIUM, which must
be monetized by a host of not quite right and evolving
metrics which attempt to describe new (in some cases)
yet, in large part, duplicate audiences. Our sights
are not set boldly enough.
Think back 50 years ago (for those who can) - how do
you think advertisers reacted when television sales
representatives first approached them with miniscule
audiences of "Households Using Televison?" Now, the
penetration of TV sets is virtually 100%, yet the
audiences those TV's reach are fragmented in ways
that still surprise me. And, that doesn't even take in to
consideration the engagement (another evolving
notion!) of the medium.
So, how should we look at the internet?
Think electricity. Would you call electricity a
medium? It is virtually ubiquitous, powers just about all
of the tools of industrial democracy and we cannot
imagine life without it?!!
How do you react when lightning strikes and there's a
power outage for just a few hours during a storm?
What do you do after the few candles you scramble to
find are exhausted and the batteries to the two
flashlights in that one drawer in your home which is the
catch-all for all those rarely used gadgets and gizmos
which you refuse to throw away are depleted?
It ain't pretty.
I believe the internet will be much bigger than
electricity... MUCH!
If we continue to view it as a fast evolving niche
medium which is sorta, maybe cannibalizing our core
product and sell it as an added value upsell to the print
mothership by merely leveraging existing relationships,
we are in very real trouble. Some suggest we are
there already.
So, think of the internet as the ultimate community
utility. It WILL have 100% penetration...always be on
and connected unless disabled or
on "hibernate"...sensitive to our evolving wants and
desires...breaking local news (from traffic jams and
nearby crimes in progress, weather, to school lunches
and city council decisions and their
impact)...information...entertainment...education...
(incidentally, those are very likely connected!)...and,
something which will truly incapacitate us (at a top
level functional level, but also deeper and emotionally)
if and when we are involuntarily forced to go without
for even brief periods of time.
Just like matter-of-factly relied upon FedEx to bail me
out of a situation in which I fouled up, our society will
come to rely on the internet for all types of news and
information, but also as a connection to the fabric of
our being. Perhaps that sounds like pure science
fiction, but believe it...
If you accept any of that vision, then newspapers must
aim HIGHER!
Just trying to out search Google or out monster
Monster should not be our primary focus. Both of
those directions are worth resource allocation as we
figure out the financial model, but if we're not
capitalizing on the 100's and 1000's of humans in our
organizations to increase the already very reliable and
trustworthy audience connection we have, then we
have sorely missed the biggest opportunity
this "medium" has ever had and we should resign
ourselves to managing a declining asset.
Belden, for one, is NOT ready for such a
scenario. We're putting on our shades (and, by
the way, building the research tools to best understand
this evolution) since the future IS so bright. Won't you
join us?!!